Do you require IT support? Our IT Technical Support provides pro-active and ad hoc IT support for your business.
Free On-Site Audit
- Are your backups working and up-to-date?
- Are your computers protected from Ransomware?
- Could you benefit from changing to Office 365 or moving your services to the cloud?
We come to you and analyse your IT systems on our checklist-based system to provide a report on the health of your IT Systems, from Antivirus to backups and more.
Why leave the most critical part of your business to chance? Contact Us Today
Get a Quote
Our IT Technical Support Services
Why Should You Use Us?
- We offer a Free on-site IT Audit – No obligation
- Helpful IT advice when needed
- Remote and on-site IT Technical Support
- Trained, well-spoken IT Support technicians
- We offer flexible options such as multi-branch support and critical device IT support
- Ad-hoc and Managed IT Support Packages available
A Bit About Our IT Technical Support
IT Support is normally delivered reactively: when something breaks you call us and a technician arrives to help. The technician invoices you for every hour spent and you don’t see them again until something else breaks. The problem with this approach is that it results in downtime and an unexpected expense. More problems mean more hours to invoice.
In today’s highly IT-dependant environments, being reactive isn’t good enough anymore. Downtime today can be extremely costly and could mean lost deals, delays, penalties and frustration. Furthermore, the continued health and maintenance of your business IT infrastructure is of paramount importance – IT is typically the second-largest budget item in a company, making it an essential investment to protect.
At Soft Edge Solutions, we direct our efforts at resolving issues specifically related to the Service Desk and its’ associated operations, people and process challenges.
Our Service Centre builds on our track record in Service Management to deliver exceptional skills and customer service for our global customers underpinned by global leading technologies and guaranteed data network availability.
When performed properly these proactive support techniques reduce the chances of downtime significantly, meaning less fixing and more productivity for you and your company. We make use of Continuum Remote Management and Monitoring Software to monitor and manage your devices, from servers to desktops.
There are numerous options available depending on your needs and budget. We can operate as a fully outsourced IT department handling all aspects of your IT, or we can supplement your existing IT department and add scalability and additional skills to improve their function. We have numerous Service Level Agreements with monitoring and proactive support included as part of the price